Frequently Asked Questions

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$25 will get you a professional to your home, diagnose your appliance, and provide you with a quote to fix the appliance. We charge the $25 upfront to secure your booking. This DEPOSIT is non-refundable* and applied to your approved quote. In the event a quote is denied, the $25 goes towards the Dispatch & Diagnosis of $119. 

*In the event of a cancelation request, the $25 is forfeited and will be used for admin fees, and any shipping charges associated with parts we may have to return. 

Although some appliance repairs may be very simple for us to do, we must still charge a minimum  $149 for fixes that are seemingly easy to do. Why? We know where to look and solved the issue.    

We strive to get your appliance fixed asap! In our experience, ordering parts before we visit your home (based on your description of the problem), gives us an 85% chance of fixing the issue our first time out. With parts ordering, We typically  schedule out 4-6 business days. 

We only work on 2 brands! LG  & Samsung. We see a lot of the same issues repeatedly. As long as we're given all pertinent information of the appliances symptoms, we have a great chance of solving the issue in one go! Now, we are all humans, and sometimes dont get it right the first time out, but a proper diagnosis will ensure the 2nd visit is a done deal.